Filing Claims

PROCEDURE. In the case of loss or damage to a covered parcel, the following protocol must be followed:

1. If you use CABRELLA’s shipping accounts, You must file an immediate notice of claim with CABRELLA using CABRELLA’s online platform. When using CABRELLA’S shipping accounts, there is no requirement to file a claim with the CARRIER directly. CABRELLA will file the claim on your behalf.

2. If you use non-CABRELLA shipping accounts, you must file an immediate notice of claim with the CARRIER and also file an immediate notice of claim with Cabrella using CABRELLA’S online platform (unless otherwise agreed to with CABRELLA).

3. The recipient of the parcel must take proper exceptions on the delivery receipt when any  loss or damage is apparent at the time of delivery. This includes refusals of acceptance if there is visible damage or tampering of the package.

4. You must complete a claim form online to provide notice of claim to the INSURER vis a vis CABRELLA’s online platform within ninety (90) calendar days from the date of shipment.        If the Carrier has liability and remittance (Carrier’s claim check and stub) or You have not  received a response within the 90-day timeframe, all other claim paperwork must be received by the Insurer through CABRELLA’s online platform within ninety (90) calendar days from the date  of shipment.

5. You must submit a complete claim, which includes: a copy of the Carrier’s tracking form, a copy of the invoice, packing list, receipt or recent appraisal, and depending on the circumstances, any additional documentation such as photos of damaged goods and packaging, a repair estimate, a     claim statement signed by the recipient (or intended recipient), and any other documentation or other evidence requested by the Insurer that may be required.

6. Failure to complete the claim form and follow all claim instructions could lead to non- settlement of claim.

7. Prior to the final payment, You may be asked to sign and upload a proof of loss form to finalize and close the claim to be paid.

8. (h) Insured will have one (1) year from the date of shipment to provide any required and/or additional documentation which has been requested of the Insured to substantiate said claim. Failure to provide the required and/or additional documentation within one (1) year from the ship date will result in the denial of the claim.

COOPERATION IN CLAIMS PROCESS. In the event of a loss, you agree to fully cooperate with CABRELLA or the Insurer in the course of any investigation, including, but not limited to the following:

1. Submitting to an examination under oath and signing a transcript of such examination attesting to the truthfulness of your sworn testimony.

2. Supplying documentation to support the means by which the claimed property valuations were calculated.

3. Providing testimony (with CABRELLA or others covering any costs of travel and similar expenses), if an investigation results in prosecution of a Carrier employee or other party, if the testimony is reasonably necessary to a successful prosecution.

WAITING PERIOD FOR CLAIMS OF LOSS. If the claim is for loss, CABRELLA’s waiting period before continuing with the loss adjustment depends upon the Carrier used. The following are the waiting periods:

• United States Postal Service International (USPS): thirty (30) calendar days

• United States Postal Service (USPS): fifteen (15) calendar days.

• DHL, Federal Express or UPS: fifteen (15) calendar days.

CLAIM PROCESS. By making any claim, you warrant that you are the sole owner of such claim and that you have not released any third party from liability for the claim (including but not limited to the designated approved carrier). The Insurer has the exclusive authority to determine all issues of insurance coverage and claim settlement. Should the Insurer dispute liability or coverage for any reason, you shall have no recourse against CABRELLA and CABRELLA shall not be under any responsibility or liability in relation thereto.

CLAIM WITHDRAWAL AND CHARGEBACKS. You are responsible for updating CABRELLA with all claim information, including information related to claim withdrawals for packages found or ultimately delivered after a claim has been filed. For claims filed with, approved by, and paid for by CABRELLA, and after the fact, CABRELLA obtains information that the package has been found and/or delivered, CABRELLA reserves the right to charge back the insured to the insured’s credit card or checking account on file for any claim proceeds.

CLAIM RELEASE. Should the claim be approved by the Insurers, it will be deemed to be in full settlement and satisfaction of all claims and demands by the Users (inclusive of individual consumers and merchants, the “Claimant”). In consideration of this payment, the Claimant does hereby release and discharge the Insurer, CABRELLA, and each of their respective principals, executives, agents, employees, representatives, successors, assigns, subsidiaries, and affiliated companies, from any and all further claims existing and/or arising in the future relating to the above-referenced merchandise.

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